Privacy Policy

Last updated: January 2025

1. Information We Collect

When you use EvolureChat, we collect information you provide directly — such as your name, email address, and company details when creating an account. We also collect usage data including pages visited, features used, and chatbot interaction metrics.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related communications
  • Send service updates, security alerts, and support messages
  • Analyze usage patterns to improve user experience
  • Protect against fraud and unauthorized access

3. Data Storage & Security

All data is encrypted at rest using AES-256 and in transit using TLS 1.3. Each tenant's data is logically isolated. We conduct regular security audits and follow industry best practices for data protection.

4. Chatbot Conversations

Conversations between your website visitors and your EvolureChat chatbot are stored in your tenant's isolated database. This data is accessible only by your authorized team members. We do not use your chatbot conversations to train models for other customers.

5. Third-Party Services

We may use third-party services for analytics, payment processing, and communication. These services have their own privacy policies and are bound by data processing agreements with us.

6. Cookies

We use essential cookies to manage sessions and preferences. Analytics cookies are used only with your consent. You can control cookie settings through your browser.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal data
  • Export your data in a machine-readable format
  • Withdraw consent for optional data processing
  • Request restriction of processing

8. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we remove all personal data within 30 days. Anonymized analytics data may be retained indefinitely.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Continued use after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions, contact us at privacy@evolurechat.com.