Privacy Policy & Refund Terms

1. Data Collection & Usage

We collect information necessary to provide and improve our AI chatbot services, including:

• Account Information: Name, email, and business details.
• Chat Logs: Data processed through our AI agents to improve response accuracy.
• Usage Data: Technical details like IP addresses and browser types to optimize our platform.

2. Data Security & Confidentiality

• Protection: We implement industry-standard encryption to protect your data from unauthorized access.
• Non-Disclosure: EvolureChat will never sell your data or your customers' conversation logs to third parties.
• AI Training: We may use anonymized data to refine our AI models, ensuring no personally identifiable information (PII) is exposed.

3. Refund Policy (7-Day Guarantee)

We want you to be confident in our services. Our refund terms are as follows:

• Eligibility: You are eligible for a full refund within 7 days of your initial subscription or service activation.
• Process: To request a refund, contact us at support@evolurechat.com with your transaction details.
• Exclusions: Refunds are not applicable if the account has been suspended due to a violation of our Terms of Service (e.g., spamming or illegal activities).

4. Third-Party Integrations

EvolureChat may integrate with third-party tools (like WhatsApp API or CRM systems). We are not responsible for the privacy practices of these external platforms; please review their respective policies.

5. User Rights

You have the right to:

• Access, update, or delete your personal data from our servers.
• Opt-out of marketing communications at any time.
• Request a copy of the data we store regarding your account.

6. Updates to This Policy

EvolureChat reserves the right to modify this policy. Users will be notified of significant changes via email or a notice on our website.

7. Illegal & Restricted Categories

You are NOT permitted to integrate EvolureChat on websites related to:

• Gambling & Betting: Online casinos, sports betting, or any form of unauthorized gambling.
• Illegal Content: Any platform promoting drugs, unlicensed weapons, or prohibited substances.
• Adult Content: Websites hosting sexually explicit or highly suggestive material.
• Fraud & Scams: Phishing sites, deceptive schemes, or platforms promoting counterfeit goods.
• Hate Speech & Harassment: Sites that promote violence, discrimination, or hate against individuals or groups.

8. Enforcement

• Monitoring: EvolureChat (Evolure Digital) reserves the right to periodically audit the domains where our chatbot is deployed.
• Immediate Termination: If we find our service being used on any of the prohibited categories mentioned above, we will suspend the account immediately.
• No Refund for Violators: In cases of illegal or prohibited usage, the 7-day refund guarantee will be voided, and no payments will be returned.

9. Contact

For privacy or refund-related questions, contact us at support@evolurechat.com.